U.S. Privacy Notice

I. Information We Collect

We collect personal information that varies depending on how you interact with us. Below are categories of personal information we may collect and the sources from which we may collect it.

A. Information You Provide to Us

We collect personal information you submit when using our Services or otherwise interacting with us, including:

• Account and contact information. When you create an account or interact with us, we may collect your name, email address, mailing address, phone number, login credentials, and any additional profile details or preferences you provide.
• Order information and transaction history. If you purchase products or services, submit items, subscribe, or otherwise transact with us, we collect information about those transactions, including service level selected, declared values, shipping preferences, communications about your order, and your related transaction history.
• Payment information. Our Services may allow payments through third-party payment processors. If you provide payment details, you authorize us and/or our payment processor(s) to receive payment and billing information, process payments, and complete transactions.
• Information about collectibles and submitted items. Our Services may allow you to submit collectibles for authentication, grading, encapsulation, imaging, and related services. We may collect information you provide about submitted items, including descriptions, declared value, condition notes, prior grading information, photos/images, and submission details. We may also create or record information as part of processing a submission, such as intake scans/photos, internal tracking identifiers, grading notes, population/label data, and shipment/return records.
• User content and communications. If you contact us, complete a form, submit a request, participate in a survey, post in a community feature (if offered), or otherwise communicate through the Services, we collect the content you provide and related metadata (e.g., timestamps).
• Event registration information. If we host or sponsor events, we may collect registration details such as name, contact information, and participation details.

Providing this information is generally optional, but not providing certain information may limit our ability to provide Services (for example, we can't return a submission without a return address).

B. Information Provided by Others

We may receive information about you from third parties, including:

• Service partners and vendors. For example, shipping carriers, payment processors, fraud prevention providers, identity verification providers (if used), event platforms, email delivery vendors, analytics providers, and customer support tools may provide information to us.
• Marketplaces and publicly available sources. We may collect information that is publicly available (such as marketplace listings or publicly shared social media content) when relevant to submission verification, fraud prevention, customer support, or to improve our Services, consistent with applicable law.

C. Information Collected Automatically

When you use our Services, certain information may be collected automatically, such as:

• Device and browser information. IP address, device type, operating system, browser type, and approximate location derived from IP.
• Usage information. Pages viewed, features used, search activity, time spent on pages, navigation paths, referral URLs, and interactions with emails (e.g., opens/clicks), where permitted.
• Cookies and similar technologies. We and our partners may use cookies, pixels, SDKs, and similar technologies to enable core functionality, remember preferences, perform analytics, and deliver advertising where permitted. See Section IV (Your Privacy Rights & Choices) and our Cookie Statement: [Insert link].

We may combine information we collect automatically with information you provide and information we receive from other sources.

II. How We Use Information

We use personal information for the following purposes:

• Operate, manage, and provide our Services. Provide account features, process submissions, authenticate/grade/encapsulate items, image items, manage shipping and returns, provide customer support, maintain internal records, operate our websites/apps, and perform business operations.
• Communicate with you and process requests. Send transactional updates (submission status, invoices, shipping updates), respond to inquiries, and provide customer support.
• Verify identity, prevent fraud, and protect integrity. Authenticate accounts, detect security incidents, prevent fraud and abuse, validate transactions, and protect the integrity of our Services and submissions.
• Analytics and improvement. Analyze usage, troubleshoot issues, improve user experience, develop new features, and conduct internal research and product development.
• Marketing and promotions (where permitted). Send marketing communications, promotions, and announcements. You can opt out of marketing emails at any time (see Section IV).
• Personalization. Customize content, settings, and recommendations to improve relevance and usability.
• Compliance and legal. Comply with laws, enforce terms, handle disputes, defend legal claims, respond to lawful requests, and maintain business records.
• As otherwise disclosed. For any additional purpose disclosed to you at the time of collection, with your consent, or as otherwise permitted by law.
• Interest-based advertising (if used). We may work with advertising partners to show ads that may be more relevant to you. You may be able to opt out (see Section IV and Section X).

III. How We Share Information

We may share personal information for purposes described in Section II, including with:

• Service providers. Vendors that help operate our business (e.g., hosting, payment processing, shipping, fraud prevention, email delivery, customer support tools, analytics). These providers are permitted to process personal information only to provide services to us.
• Affiliates. If we have related entities under common ownership/control, we may share personal information with them for internal operations and consistent purposes.
• Other users or the public (if you choose). If the Services include community features, public listings, or sharing functionality, information you post may be viewable by others or the public depending on your settings and the feature design.
• Business partners (if applicable). If we offer cross-branded services or integrations (e.g., marketplace integrations), we may share data as necessary to provide the offering and for compliance and operational purposes. Where required, we will obtain consent for partner marketing.
• Event-related recipients. If you register for an event, we may share limited information with venues or event partners as needed for event logistics.
• Legal, compliance, and safety. We may disclose information to law enforcement, regulators, courts, insurers, auditors, or other parties when we believe disclosure is necessary to comply with law, protect rights and safety, prevent fraud, or enforce our agreements.
• Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
• As you direct. We may share information when you ask us to (for example, to authorize another person to act on your behalf).

IV. Your Privacy Rights & Choices

Depending on where you live, you may have certain rights and choices.

A. Email Preferences

You may opt out of marketing emails at any time by using the "unsubscribe" link in the email or contacting us. Even if you opt out of marketing, we may still send non-marketing communications (e.g., submission updates, account notices).

B. Cookie Preferences

You may be able to control cookies through:

• our cookie preference manager (if available): [Insert link]
• your browser settings
• certain opt-out tools described in Section X

Some cookies are required for the Services to function and cannot be disabled.

C. Do Not Track

Many browsers offer "Do Not Track" signals, but there is no universally accepted standard. Our Services may not respond to Do Not Track signals.

D. State Privacy Rights

If you live in certain states, you may have additional rights (see Section X).

V. SMS / Text Messaging Terms (If Applicable)

If you provide your mobile number and opt in, we may send SMS messages for account authentication, submission updates, security alerts, or customer support. Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by replying STOP.

We do not share SMS opt-in consent with third parties for their own marketing purposes.

VI. How We Secure Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. Security measures may include access controls, encryption in transit where appropriate, logging/monitoring, and vendor risk management.

No system is 100% secure. You are responsible for keeping your login credentials confidential and notifying us promptly of any unauthorized access to your account.

VII. Children's Privacy

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps consistent with applicable law.

VIII. Notice of Monitoring

We and our service providers may monitor and retain records of interactions with our Services for business purposes, including security, fraud prevention, quality assurance, analytics, and customer support. This may include session-level activity (such as clicks, pages viewed, and time spent), communications, and information submitted through the Services, consistent with applicable law.

If you do not consent to this monitoring, do not use our Services.

IX. Links to Other Sites

Our Services may link to third-party websites or platforms. Those third parties operate independently, and their privacy practices are governed by their own policies. We are not responsible for third-party content or privacy practices.

X. Additional Disclosures for Residents of Certain U.S. States

This section provides disclosures intended to address requirements under certain U.S. state privacy laws (which may include California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Tennessee, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Texas, Utah, and Virginia). These disclosures may be updated as laws evolve.

A. Categories of Personal Information We Collect

Depending on your interaction with us, we may collect categories such as:

• Identifiers (name, email, address, phone number, account identifiers)
• Commercial information (purchases, transactions, submissions, service tiers)
• Internet/network activity (device identifiers, browsing/usage data)
• Audio/visual information (photos of submissions; customer support recordings if applicable and permitted)
• Sensitive personal information (account login credentials; payment card data processed via vendors; limited government ID data only if used for verification and only where permitted)
• Inferences (preferences and likely interests derived from use)

B. Sources

We collect information directly from you, automatically through your use, from service providers, from publicly available sources, and from business partners where applicable.

C. Purposes

We collect and use personal information for the purposes described in Section II.

D. Retention

We retain personal information as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods vary based on data type and legal requirements.

XI. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will post the updated version on our website and update the "Effective Date" above. Your continued use of the Services after an update means you accept the revised Notice.